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Shipping Policy

We are not responsible for delays in delivery by the mailing service. Your items will ship within the 7day window once payment is made. This product may melt in high temperatures. We are not responsible if this happens;  however, we do try our best to formulate and package the product to prevent this from happening. Melting of the product will not alter the benefits in any way. It is still ok to use. 

Return & Exchange Policy

Because of COVID-19- At this time, there will be no returns or refunds allowed. I can offer a one time product price credit to correct the product if you are dissatisfied. Of course, this may change in the future.

Disclaimer

*Disclaimer Caramelcocoa Shea LLC is not responsible or liable for any allergic reactions that may occur when using any of our products. Our products do not contain any harsh chemicals. It is recommended that you do a spot test on a small portion of your skin for at least 24 hours to see if you have any abnormal reactions. Contact your healthcare provider if you do notice any possible allergic reactions associated with the use of my products. Please contact your healthcare provider prior to using any of my products that have essential oils in them if you are pregnant, breastfeeding, or have any conditions where essential oils are contraindicated. Myself, nor any of my employees are in no way operating as a medical doctor, and my products have not been evaluated by the FDA. We do not promote the use of my products in an effort to cure, diagnose, treat or prevent any health-related illnesses or conditions.

My products are natural and will not work overnight like chemically altered products that may give you a more rapid result. With repeated use of my products, over time you will notice that your skin will become very soft and subtle. They are designed, with constant use to provide your skin with longer-lasting moisture. My skincare products have many benefits, specifically to soothe some skin ailments associated with skin conditions, highly moisturizing, improve elasticity, repair damaged cells, and provide many nutrients that the skin craves.

Caramelcocoa Shea LLC uses mostly unrefined products. You may see black or brown specks in some of the skincare products because they have not been processed prior to me using them.